Tenant FAQ's
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What is included in the rent?
Your rent covers the basics of your home, exclusive use of the property, routine maintenance that was agreed upon in your lease agreement, and access to our 24/7 online tenant portal for payments and service requests. Depending on the property, certain utilities (like water, trash, or landscaping) may also be included, while others, such as electricity, gas, or internet, are typically your responsibility. Each lease will clearly outline what’s covered, so you’ll always know exactly what’s included in your monthly payment.
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What's the process for maintenance requests?
We strive for prompt and effective resolution of any maintenance issues. Generally, tenants can submit maintenance requests through our online portal for quick response and tracking.
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How quickly can I move in?
We will work to get you moved in according to the timeline that works best for you. Your move in date depends on the status of the property you will be leasing.
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What does the tenant portal do?
The Tenant Portal is an online tool provided for you at no cost. You will be able to:
- Pay your rent online.
- View your previous and upcoming payments.
- Add your renter's insurance information (if needed).
- Submit and track maintenance requests.
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How is the rent price determined?
Rent is usually determined by the square footage of the space, its location, and current market conditions. Additional amenities and features can also affect pricing.
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How do I access my Tenant Portal?
If the tenant portal is enabled for your property, you will receive an automated invitation to your email. You can also click here to watch a video on using the portal.